Answers to Your Most-Pressing Outsourcing Questions - Sweetie Style!
Last week I posted a request for all of your outsourcing questions. Thank you to everyone who responded with questions. There were some really great questions that I know SO many people have about getting started with and making the most of their outsourcing.
I spent most of the day writing up a 16-page guide to help you (as my Twitter friends can attest to):
- Banish the myth that you can't afford to outsource
- Figure out what you SHOULD outsource
- Finding the right people
Click here -> Free Outsourcing Guide
10 Comments:
Alice, sweetie, I have to say that I downloaded your guide thinking 'why do I have to know about outsourcing?'.
But I not only think it is spot on but such good advice that the whole of the marketing world should know about it. Hope you've put links to it everywhere you can, and I'm going to recommend it to my readers.
thanks, and just one question...
'Did you outsource it?'
Would love some recommendations to outsource blogs. I see that they are valuable and it takes a lot of time.
Thanks
Nicole
www.businessincomeforlife.com
Thanks for the guide, Alice.
Definitely very helpful and it came at the right time for me.
LOL...Jpaston. I wrote it all myself and REALLY did spend all day getting it ready. :-)
Thanks for the feedback everyone and I'm glad it is helpful.
Nicole, we do blog posts at All Custom Content - We just do the writing, but if you want someone to schedule the posts and post them for you to, I usually use a VA for that part. Or if you're lucky you find a writer who is willing to do both!
You also might find writing help at Article Mojo or Workaholics4Hire. Workaholics could probably set up the writing and posting for you.
Alice,
Your reply and advice on my question was right on the money. I agree with what you said in reply to Ellen's question (that does indeed echo my own). As those of us that sell digital downloads will always have a continuous need to address customer issues concerning download products.
The point hit home because I can:
A). Continue indefinitely addressing customer support myself for new customers that either miss the ordering instructions or don't receive the email with the download link.
Or
B). Outsource the customer support role to someone capable, who can address their needs and make sure they receive their purchase.
Option B is the logical of the two because it will free up my time to go forward with other projects. As well as allow me to not feel so tied to the computer.
Thank you for putting together this resource and answering these questions. You did a fantastic job and have given me the push I need to go forward and train someone for these tasks.
Kelle Arvay
Thanks for this useful guide, Alice!
I'm so glad that I read it, because you answered my question so well, and I intend to implement your advice shortly!
Which help ticket system would you recommend? I know that I'm in the market for one, however I haven't had time to do any research yet because I've been bogged down with stuff that I ought to be outsourcing;)
Oh, and I must add my personal advice here...
The very best oursourcing a WAHM can do is to hire CLEANING help!
When I know that someone else is going to be washing and scrubbing I can better focus on building my biz!
Kelle, I really do appreciate your feedback. I felt like I was picking on you and Ellen, but I think your questions were really relevant to a lot of people who need that extra push. I'm glad to hear it helped!
Ellen (and this is not the Ellen in the guide, by the way) I use Kayako and am happy with it. I have used a free system before, but it was hacked a couple times that I switched and have been happy since.
I agree on the housekeeping...it is definitely something I outsource on a weekly basis.
Hi Alice,
I looked through the Kayako website and was overwhelmed by the tech jargon. I recall you recommending a help ticket system in an article a while ago- did you explain more about it there or have any other resource I could look into which would explain the features more clearly? Thanks!
Ellen, I got Kayako because I'd used it many time as a customer of other people. You probably have too (look at the bottom of the page...it usually says "Kayako"). I didn't look to closely at the documentation, but my programmer did.
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